Embedded Files
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What does that mean?
Cloud (The Cloud)
A fancy way of saying your data is stored on a secure remote computer (like Google Drive or iCloud) so you can access it from any device, anywhere.
Fiber Internet
The "Gold Standard" of internet. It uses light and glass cables instead of copper, offering the fastest and most reliable speeds available in Columbia (offered by companies like Socket and Brightspeed).
ISP (Internet Service Provider)
The company you pay for your internet (e.g., Socket, Brightspeed, Spectrum). We act as your advocates to make sure they are giving you the speed and service you actually pay for.
Mesh Wi-Fi
Instead of one single router trying to cover the whole house, a Mesh system uses 2 or 3 "nodes" that work together to eliminate dead zones in far-off bedrooms or basements.
MFA (Multi-Factor Authentication
A security "double-lock." It requires your password plus a code sent to your phone. It is the most secure way to prevent your accounts from being hacked.
Passkey
The modern replacement for passwords. Instead of typing a code, you use your face, fingerprint, or phone PIN to log in. It’s faster and much more secure than a traditional password.
SSID
Simply the "Name" of your Wi-Fi network that you see when you try to connect your phone.
How do you do that.....?
Take a look at our easy to follow steps below. We'll walk you through how to install updates on your computer, and how to clear cache in your browser.
Computer Updates
Install Windows 10 Updates
Click the Start button (the four blue squares) > Click the Gear icon (Settings).
Windows 10: Click Update & Security > Click Check for updates.
Pro Tip: If it says "Restart required," save your work and let it restart.
Install Windows 11 Updates
Click the Start button (the four blue squares) > Click the Gear icon (Settings).
Windows 11: Click Windows Update on the left > Click the blue Check for updates button.
Pro Tip: If it says "Restart required," save your work and let it restart.
Install Apple/Mac Updates
Click the Apple icon in the very top-left corner of your screen.
Select System Settings (or System Preferences on older Macs).
Click General on the left, then click Software Update.
If an update is available, click Update Now or Upgrade Now.
Clear Cache
After you clear your cache, you might notice that websites load a little slower the very first time you visit them again. This is normal! Your computer is just re-saving the "fresh" versions of those pages.
Cache is a collection of temporary files (like pictures and logos) that your computer saves so it can load websites faster the next time you visit. "Clearing" it simply deletes those old files so your computer can download the most recent version of the site.
Google Chrome
Open Chrome and look at the top right corner of the window.
Click on the three vertical dots (⋮).
Hover your mouse over "Clear Browsing Data..." (in 2026, this is now a main menu item).
A new window will appear. Set the "Time Range" at the top to All Time.
Make sure the box for "Cached images and files" is checked.
Click the blue Delete data (or Clear data) button.
Safari
Open Safari and look at the top menu bar (the very top of your whole screen).
Click the word Safari > Select Settings (or Preferences).
Click the Privacy tab (it looks like a hand in a circle).
Click the Manage Website Data button.
Wait a moment for the list to load, then click Remove All.
Click Remove Now to confirm.
Firefox
Open Firefox and look at the top right corner.
Click the three horizontal lines (☰) (sometimes called the "hamburger" menu).
Click on History > Select Clear Recent History...
Set the "Time range to clear" to Everything.
In the list of boxes, make sure "Cache" is checked.
Click the Clear Now button.
Still not working?
Sometimes a simple "clear cache" isn't enough to solve the problem. If you’ve tried these steps and your computer is still acting up, don't stay frustrated! We are here to help you get back on track without the headache.
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